If you have to estimate, try to be as accurate as possible.

Jasman Ventures Ltd reweighs and measures all consignments when they arrive at our service centre.

If your estimated weight and dimensions are inaccurate, it may result in additional charges.

Yes

Packing your consignments with proper materials and care helps ensure shipments arrive safely and intact.

Please contact our United Kingdom Customer Service at +447828300566

No.

Please contact Customer Service at +447828300566.

This doesn't happen often, but if a courier arrived but could not take the parcel, it could be because it contains a prohibited item, or size issue, or it doesn’t have the necessary paperwork ready.

If your shipment is very large or heavy:

It may require special pickup equipment and a different vehicle.

Please contact us to schedule your pickup: +447828300566

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service on +447828300566.

The payment of duties and taxes are typically the responsibility of the receiver.

Jasman Ventures Ltd account holders have the option to pay for duties and taxes after shipment delivery via their account billing for a small administration fee.